Introduction
Module 1: What Happened?
Module 2: Who Did You Hurt?
Module 3: Damage
Module 4: Why Did You Do It?
Module 5: Persistent Problems
Module 6: The Cover Up
Module 7: Your Statement of Responsibility
Module 8: Disclosure
Module 9: Repairing the Damage
Module 10: Confession to a Neutral Party
Module 11: The Apology
Module 12: Spotting Patterns Before They Develop Again
Module 13: What Could Possibly Go Wrong with an Apology?
